Tickets & Refunds

TICKET PRICES EXPLAINED

At Mo:Dem, we always try to give great attention to detail to our art and visual projects. Most of the time the sky’s the limit. But before the sky, there is the budget allowance.
We are always trying to push the boundaries of what is possible and maximise the dancefloor experience by investing a great amount of time and a substantial part of the budget into stage design, decor, as well as the light and visual show.

What you see at Mo:Dem is the result of months and months of work, starting from our stage designers, who are 3D modelling and drawing ideas for months, to our visual crews that are generating content to make the mapping show unforgettable. We like to complicate things and give ourselves a headache for the greater result. It’s worth it for us and we hope for you too.

At the same time, we are trying to make it affordable to most of the public. Balancing this cost versus the experience is always hard. Tickets might seem more expensive than other events, but our mission and goal is to present something different and fresh. To elevate the festival experience by transforming the dancefloor into an immense audio visual experience that you have never experienced before.

We thank you for your support and understanding.

FESTIVAL TICKETS

Mo:Dem SA 2025 ticket presale will be launched on Wednesday, 5 February 2025 at 10:00 (GMT+2).

Ticket Phases:
If a phase sells out before the end sale date, tickets will move to the next phase.

Pre-Quilibrium – R400 (excl. Booking fee)
(Warm Up Party Ticket – Thursday 20 Nov / Regular Festival Ticket sold separately)
Available from 5 February 10:00 (GMT+2) until Sold Out
Pre-Quilibrium Tickets are extremely limited!

The Pre-Quilibrium Ticket includes : 

  • Access to the festival site from 12h00 on Thursday 20th November 2025 
  • 13 hrs of music at the River Flow Stage from 17h00 on Thursday 20th November until 06h00 21st November 2025

This ticket is an add-on and requires a separately purchased Regular Festival Ticket to gain entry to the event. You cannot enter the event with only a Pre-Quilibrium Ticket.

Early Bird – R1200 (excl. Booking fee)
(Regular Festival Ticket – Friday 21 to Sunday 23 Nov)
Available from 5 February 10:00 (GMT+2) to 31 March 23:59 (GMT+2)

Phase 1 – R1400 (excl. Booking fee)
(Regular Festival Ticket – Friday 21 to Sunday 23 Nov)
Available from 1 April – 31 May 23:59 (GMT+2)

Phase 2 – R1500 (excl. Booking fee)
(Regular Festival Ticket – Friday 21 to Sunday 23 Nov)
Available from 1 June until Sold Out

Tickets are only available on-line from Mo:Dem SA Shop.

Mo:Dem SA tickets are strictly limited and can be bought only at the official reseller stated above. Tickets are personalised and need to be registered with a valid name and surname. 

Only one name change per ticket is allowed. This can be done in the ModemSA:Portal.
Name changes are possible until 20th November 2025 at 11h00 (GMT+2). 

If you need to resell your ticket, please only post on your personal social media profiles only. 
We do not allow posts selling tickets on Mo:Dem SA pages or profiles. 

If you are unable to attend the event due to unforeseen circumstances, refund requests will be accepted. T&Cs apply.

TICKET INSTALLMENT PLANS

3 Month Payment Plan option available from 13th March until 7th September 2025.

  • Price: R1550 (incl. 50 Booking fee)
  • 1st payment: R520
  • 2nd payment: R520
  • 3rd payment: R510

See more information about this plan here.

2 Month Payment Plan option available from 8th September until 2nd October 2025.

  • Price: R1550 (incl. 50 Booking fee)
  • 1st payment: R775
  • 2nd payment:  R775

Payment plans only apply to festival tickets. Other add-ons need to be purchased separately.

ZENITH CAMP TICKETS

Upgrade your festival experience and elevate your weekend with Zenith Camp!

Ditch the struggle, we offer Dome tents without the hassle of setting up and taking down after the long weekend. 

Ticket prices and launch date coming soon!
The Zenith Camp ticket excludes the Festival Ticket. 

Zenith Camp facilities include : 
Shared power points 
Lounge area
Secure access
Shaded chill area
Parking nearby

ZENITH CAMP DOME TENT (2P) – 

SLEEPS 2
Dome Tent
2 x mattresses (75mm) with sheets 
2 x pillows
2 x blankets
1 x light outside

Access to Zenith Camp facilities 

CHECK IN & OUT 

Pre-Quilibrium Ticket holders – Check in from 12h00 Thursday 20 November

Regular Festival Ticket holders – Check in from 12h00 Friday 21 November

Check out by 10h00 Monday 24 November

Refund requests are not accepted for Zenith Camp tickets. You can change the name and re-assign the ticket instead. 

Only one name change per ticket is allowed. This can be done in the ModemSA:Portal. 
Name changes are possible until 14th November 2025 at 23h59 (GMT+2).

REFUNDS

Unless stated otherwise Mo:Dem SA is accepting refund requests for tickets sold in regular presales. 

Completed refund request forms and refund cancellations for 2025 tickets must be received by 23:59 (GMT+2) on 7th November 2025.

Refunds are not possible for tickets bought after the 7th November 2025 at 23:59 (GMT+2).

E-ticket refunds will be processed at the beginning of each new month. Please note the payment process can take longer for funds to clear in your account. 

Note that all ticket refunds are subject to a fee of 10% due to administrative costs and bank fees, as specified in our Terms and Conditions.

The shop booking fee is not refundable.

Please note you will not receive a confirmation email when you request a refund or your refund is processed, you can check the status of your refund by clicking “MANAGE” on the relevant order in your ModemSA:Portal 

If you have a ticket you purchased for a friend and they would like to request a refund with their own bank details you will need to first re-assign the ticket to them so they can manage the ticket and request the refund themselves. If you do not re-assign it to them, you can only request a refund with your own bank details.

The ticket buyer is able to request refunds for any ticket purchased within their order, unless they re-assign a ticket to a new customer.

Please make sure your bank info is correct, if the correct banking information is not provided this will delay your payment and possibly incur extra bank fees for returned funds.

You can cancel your refund as long as your refund payment has not been made yet. Email us to cancel – modemsa@modemfestival.com

ZENITH CAMP 
Refund requests are not accepted for Zenith Camp tickets. You can change the name and re-assign the ticket instead. 

Only one name change per ticket is allowed. This can be done in the ModemSA:Portal. 
Name changes are possible until 14th November 2025 at 23h59 (GMT+2). 

PAYMENT PLAN 
Completed refund requests and refund cancellations for 2025 tickets as well as partially paid payment plan tickets must be received by 7th November 2025 at 23h59 (GMT+2).

If a payment is not received within 7 days of the due date, your order will be canceled.

If the cancellation occurs before the refund deadline on 7th November 2025 at 23h59 (GMT+2), you will be refunded the amount paid so far minus a 10% refund fee.

No refunds will be issued after the deadline.

Payment plan orders initiated after the refund deadline are not eligible for refunds.

The booking fee is non-refundable. 

Only one name change per ticket is allowed and can only be done after full payment is received.

Name changes are possible until 20th November 2025 at 11h00 (GMT+2) and can be done via the ModemSA:Portal.

Follow us on our socials to keep updated with the latest news.