Tickets & Refunds

TICKET PRICES EXPLAINED

At Mo:Dem, we always try to give great attention to detail to our art and visual projects. Most of the time the sky’s the limit. But before the sky, there is the budget allowance.
We are always trying to push the boundaries of what is possible and maximise the dancefloor experience by investing a great amount of time and a substantial part of the budget into stage design, decor, as well as the light and visual show.

What you see at Mo:Dem is the result of months and months of work, starting from our stage designers, who are 3D modelling and drawing ideas for months, to our visual crews that are generating content to make the mapping show unforgettable. We like to complicate things and give ourselves a headache for the greater result. It’s worth it for us and we hope for you too.

At the same time, we are trying to make it affordable to most of the public. Balancing this cost versus the experience is always hard. Tickets might seem more expensive than other events, but our mission and goal is to present something different and fresh. To elevate the festival experience by transforming the dancefloor into an immense audio visual experience that you have never experienced before.

We thank you for your support and understanding.

FESTIVAL TICKETS

Mo:Dem SA tickets were launched on Tuesday, 16 April 2024 at 10:00 (GMT+2)

Ticket Phases :
If a phase sells out before the end sale date, tickets will move to the next phase.

Early Bird – R1200 (excl. Booking fee)
Available from 16 April 10:00 (GMT+2) to 31 May 23:59 (GMT+2)

Phase 1 – R1400 (excl. Booking fee)
Available from 1 June – 30 July 23:59 (GMT+2)

Phase 2 – R1500 (excl. Booking fee)
Available from 1 September

Tickets are only available on-line from Mo:Dem SA Shop

Mo:Dem SA tickets are strictly limited and can be bought only at the official reseller stated above. Tickets are personalised and need to be registered with a valid name and surname.

Only one name change per ticket is allowed. This can be done in the ModemSA:Portal

Name changes are possible until 20th November 2024 at 23h59 (GMT+2).

If you are unable to attend the event due to unforeseen circumstances, refund requests will be accepted. T&Cs apply.

REFUNDS

Unless stated otherwise Mo:Dem SA is accepting refund requests for tickets sold in regular presales.

Completed refund request requests for 2024 tickets must be received by 23:59 (GMT+2) on 7th November 2024. No late refund requests will be accepted.

You can request a refund in the Mo:DemSA:Portal

Refunds are not possible for tickets bought after the 7th November 2024 at 23:59 (GMT+2).
Any refund requested after the 24th of October 2024 will be processed 2 weeks after the event.

E-ticket refunds will be processed at the beginning of each new month. Please note the payment process can take longer for funds to clear in your account.

Note that all ticket refunds are subject to a fee of 10% due to administrative costs and bank fees, as specified in our Terms and Conditions.

The shop booking fee is not refundable.

Please note you will not receive a confirmation email when you request a refund or your refund is processed, you can check the status of your refund by clicking “MANAGE” on the relevant order in your ModemSA:Portal

If you have a ticket you purchased for a friend and they would like to request a refund with their own bank details you will need to first re-assign the ticket to them so they can manage the ticket and request the refund themselves. If you do not re-assign it to them, you can only request a refund with your own bank details.

The ticket buyer is able to request refunds for any ticket purchased within their order, unless they re-assign a ticket to a new customer.

Please make sure your bank info is correct, if the correct banking information is not provided this will delay your payment and possibly incur extra bank fees for returned funds.

You can cancel your refund as long as your refund payment has not been made yet.
Email us to cancel – tickets.modemsa@modemfestival.com

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